Polices
DreamLash Policies
At DreamLash, we strive to provide the highest quality service in a professional and relaxing environment. To ensure a smooth experience for all our clients, please review our policies before your appointment.
Booking & Appointments
- Appointment Required: All services are by appointment only. We recommend booking in advance to secure your preferred date and time.
- Deposit Requirement: A non-refundable deposit may be required for certain services or first-time clients. The deposit will be applied toward your total service cost.
- Late Arrivals: If you arrive more than 15 minutes late, we may need to adjust or reschedule your appointment to avoid delays for other clients.
Cancellations & Rescheduling
- 24-Hour Cancellation Policy: If you need to cancel or reschedule, please notify us at least 24 hours in advance. Late cancellations or no-shows may result in a fee.
- No-Shows: Clients who miss their appointment without notice may be required to pay a fee or a deposit for future bookings.
Refund Policy
- We do not offer refunds for completed services. If you are unsatisfied, please contact us within 48 hours so we can assess and address your concerns.
- No refunds on deposits for missed or canceled appointments.
Lash Retention & Aftercare
- Proper aftercare is essential for the longevity of your lash extensions. We provide detailed aftercare instructions to help you maintain your lashes.
- If you experience any issues within the first 3 days of your appointment, please contact us for a complimentary touch-up.
Health & Safety
- If you have any eye infections, allergies, or medical conditions that may affect your service, please inform us before your appointment.
- A patch test is available upon request for clients with sensitive eyes or allergy concerns.
Children & Guests
- For safety and relaxation, no children or extra guests are allowed in the service area unless receiving a treatment.